FAQ

Will I have to pay for my new windshield or auto glass myself?

Most of our customers have full glass coverage with their automobile insurance policy, making the cost of the entire replacement free to you.

Utah Mobile Auto Glass is approved by all major insurance companies and works directly with them every day, and we would be happy to work with yours. We’ll contact them with you on the line, verify you have specific coverage before any work is done, handle all the paperwork, collect any deductibles, and then complete the work with no need for you to worry or delay. We will even bill the insurance carrier directly so there are no out-of-pocket expenses for you.

How Long Does The Claim Process Take And What Information Do I Need?

It takes approximately 10 to 15 minutes to complete the claim process. The only information you need can be found on your insurance card. (Policy Information and the VIN #).

What if I only have Liability Coverage?

Because liability insurance only provides coverage for damages to another vehicle, auto glass services are not covered under your liability policy.

Do I need to contact my agent before I contact Utah Mobile Auto Glass?

No, we’re experts at verifying coverage, filing the claim and handling all the paperwork. Just call our office and let us help with the process.

Will filing a glass claim on my insurance cause my rates to go up?

In many cases, insurance companies will not count auto glass damage as a claim on your policy that would raise your insurance rates. To be certain, please refer to your policy, or have our specialists contact your agent and/or insurance provider to confirm your specific coverage.

How long does a windshield take to replace?

Most windshield replacements can be done between 30 and 60 minutes. It is recommended that you do not drive the vehicle for about 1 hour after the work has been completed to comply with FMVSS ( Federal Motor Vehicle Safety Standards).

What is your warranty on a new windshield?

12 Month free mobile rock chip repair included with every windshield replacement. We warranty the workmanship from any air leaks, water leaks, or stress breaks. We warranty the glass from any’ distortion and defects, or delamination.

What is your warranty on a Rock Chip Repair?

If Utah Mobile Auto Glass performed a Rock Chip repair and it fails during or after repair, we will either:

  • Refund the money to you or your insurance company.
  • Apply it to a new piece of glass.

Do you use brand new glass?

Believe it or not, we actually get asked this often, and let this be reassurance for you. Utah Mobile Auto Glass only uses Brand New OEM equivalent glass! Not only that, but all of our glass is fully backed by our Best of State Warranty!